Fulfilment by Amazon (FBA) enables sellers to store inventory in Amazon’s warehouses and benefit from their shipping and customer service capabilities. Occasionally, sellers may need to request FBA reimbursements for various reasons, including inventory damage or loss, incorrect fees, customer returns, or order quantity errors.
To initiate an FBA reimbursement, sellers must contact Amazon Seller Support and provide the following information:
- Order number or ASIN
- Reason for the reimbursement
- Amount of reimbursement
Amazon typically processes reimbursement requests within 10 business days. Recognizing that even a large company like Amazon can make errors, it is crucial for FBA sellers to assert their rights and seek reimbursement for any mistakes made.